We're here for you

You can reach us Monday to Friday between 9:00 and 17:00 on weekdays. Quick and easy answers to your questions via the chat.

Chat with us
Mom - Fri 9:00 - 17:00
Call us: +31 23 200 11 22
Mom - Fri 09:00 - 17:00
Or just drop by
Gedempte Oude Gracht 45-47,
2011 GL Haarlem, the Netherlands
Because to know all insights and ask questions directly to our developers?
Join our Discord

Frequently asked questions

What's a bot?

A bot is a computer program designed by traders or developers to buy and sell assets for you at the right time based on a trading strategy. A bot is also called an algorithm.

How do I start a bot?

To start a bot, press the bots button at the bottom of your screen. Then choose a bot that appeals to you. Press the start this bot button and select the amount you want to deposit. To make a deposit you need to create an account.

How do I stop a bot?

On your dashboard is your active bot. Press here and press stop this bot. Your money is now in available funds and can be deposited back or reinvested in another bot.

Do you charge a refund?

Yes, we charge a 1.5% exit fee when you return your amount from your available funds to your bank account. You can also leave the money in your available funds if you don't want to reinvest in a bot yet, this saves transfer costs.

Can I put extra money on a bot?

You can increase the amount by adding extra money to the active bot. Click on the bot and then choose the option to add extra money. If a bot is full, you cannot deposit extra money to it.

Do you charge for depositing money on a bot?

We charge 0.2% entry fee when you deposit an amount to our BOTS platform. When an amount is in available funds and you want to activate a bot from there, it costs 0,2% of the amount you deposit.

Are my funds safely stored at BOTS?

BOTS offers users one of the safest trading environments, thanks to our numerous relationships with established parties such as the top trade fairs and wallet suppliers.

See all questions